Privacy Policy: app.licious Group Pty Ltd

ACN: 613 109 452 Effective Date: April 2026

1. Introduction

This Privacy Policy outlines how app.licious Group Pty Ltd (“we”, “us”, “our”) collects, uses, and protects your information. We operate in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy applies to our website ( https://applicious.com.au) and our professional service engagements.

2. Website Interactions and Technical Data

When you interact with our website, we collect data in the following ways:

  • Comments: If visitors leave comments, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to assist in spam detection. An anonymised string (hash) from your email may be provided to the Gravatar service.

  • Media: If you upload images to our site, you should avoid images with embedded location data (EXIF GPS). Visitors can potentially download and extract this data.

  • Cookies: * If you leave a comment, you may opt-in to saving your details in cookies for convenience (1-year duration).

    • Login pages set temporary cookies to check browser compatibility (discarded upon closing).

  • Login cookies persist for two days; screen options for one year. Selecting “Remember Me” extends login to two weeks.

  • Embedded Content: Articles on this site may include embedded content (e.g., videos, images). This content behaves as if you visited the third-party website directly, and those sites may collect data or track your interaction.

3. Professional Services Data (B2B)

Beyond website interactions, we collect data necessary for our core business operations, including:

  • Client Records: Names, ABNs, and billing details for software development and agency services.

  • Implementation Data: During ServiceM8 setups or SaaS migrations, we may have access to your internal business workflows and customer databases. This data is handled with strict professional confidentiality.

  • Project Credentials: Access keys for AWS, Google Console, or Apple Developer accounts provided for project purposes.

4. Data Sharing and Retention

  • Sharing: We do not sell your data. We share data with third-party providers (e.g., ServiceM8, AWS) only to perform our services. In the event of a password reset request, your IP address is included in the email.

  • Retention: * Comments and their metadata are retained indefinitely for automated approval of follow-up comments.

    • For registered users, we store the information provided in their user profile indefinitely, unless the user requests erasure.

  • Project data is retained for the duration of the engagement plus any statutory period required for tax or legal compliance.

5. Your Rights Over Your Data

In accordance with APPs 12 and 13, if you have an account or have left comments, you may:

  1. Request an exported file of the personal data we hold about you.

  2. Request that we erase your personal data. This does not include data we are legally obliged to keep for administrative, legal, security, or debt recovery purposes (including records of overdue balances and associated fees).

6. Where Your Data is Sent

Visitor comments may be checked through an automated spam detection service. Client data may be stored on secured Australian-based servers or international cloud infrastructure (e.g., AWS) where necessary for the software architecture.

7. Contact and Complaints

For any privacy-related inquiries or to exercise your rights, please contact our Privacy Officer on support @ applicious.com.au